1.Who we are
Truelink is a product of Trueinception Private Limited, a company incorporated in India (CIN U62090MH2024PTC418582), with its registered office at Flat No 05, Zara Palace, Near Water Tank, Wadala, Nashik, Maharashtra – 422006, India. In this policy, “Truelink”, “we”, “us” and “our” mean Trueinception Private Limited.
This policy covers our website (www.truelink.ai), the Truelink web app (app.truelink.ai), the Truelink apps, and the business email we host for you. Together we call these the “service”.
When you use the service for information about other people, such as your team members or the people who message and mail you, you are responsible for having the right to do so. We process that information to provide the service to you.
2.What we collect
Account details
Your name, mobile number, email address, organisation name and role, and the credentials you use to sign in.
Content you connect or share
Depending on what you choose to connect:
- WhatsApp messages that your linked business number receives: chats, groups, voice notes, photos, documents, videos and links;
- email in the mailboxes you connect, and in business email we host for you;
- call recordings you provide;
- documents, photos, videos and voice notes you upload or receive;
- questions you ask Truelink out loud: what you say is turned into text and kept like a typed question, and in a team member’s AI chat the recording of the question and of the spoken answer are kept with the conversation;
- meetings, notes, reminders and to-dos, and the facts you confirm into your memory.
Connected accounts
When you connect another service, such as Google or Apple iCloud, the information that service shares with your permission, and the access keys we need to reach it. Google data is described in its own section below.
Team members’ data
Your team members’ names, mobile numbers and roles, and their tasks, progress, comments, attachments, questions, team chat messages and business mailboxes. See “Team members” below for their consent.
Usage and device data
Sign-in times, the device and browser you use, your IP address, the features you use, and error logs.
Location (only if you allow it)
In a meeting, if you agree when the app asks, your phone’s location is read once when you join and about once a minute while you are in it. Everyone in the meeting sees only the place name; the owner of your organisation sees the exact spot on a map. For meetings the app reads nothing when you are not in one.
If you switch on “Travel and places” in Settings and choose “Allow all the time” in Android, the Truelink app reads your phone’s location (a GPS position) about every few minutes and whenever you move a long way, also when the app is closed or the screen is off. Android shows a notification while it runs. We use it for one thing: to build your own timeline of the places you went and when, and the meetings you had there, so that Truelink’s AI can answer you, for example “Tuesday at 11:30, the Mehta site, with Rahul”. It is stored in your own Truelink space, is not used for advertising and is not sold or shared with anyone else. The individual position points are deleted after 30 days; the places and times you visited are kept until you ask us to delete them or close your account. You can switch it off at any time in Settings, and everything else in the app works without it.
Payment records
Your plan, the amounts you pay and their status. Card and UPI details are handled by our payment providers. We do not store them.
Website form data
What you submit in the eligibility form (your name, company, role, mobile number, work email, city, team size, industry, needs, message and how you heard about us), and technical information such as your IP address, used to prevent abuse.
3.How we use it
We use information to:
- provide the service: answers, briefs, reports, reminders, meetings, team features and mail;
- keep the service and your account secure, and prevent abuse;
- give you support when you ask for it;
- bill you for your plan and credits;
- meet our legal duties.
We use eligibility-form answers only to review your request and to contact you about access.
We never sell your information, and we never use it for advertising. We do not use your content to train AI models without your explicit permission.
4.AI processing
To answer a question, write a draft or read a file, the relevant parts of your records are sent to AI model providers who process them for us, to provide the service to you.
AI output can be wrong or incomplete. That is why answers show their sources. Check what matters before you act on it: you decide. Nothing becomes a permanent fact in your memory, and no mail, message or task is sent, until you approve it.
When you turn the internet setting on, a web search sends only words you typed, never content from your records, and you can see every query it sent. A fact-check never sends figures or account numbers.
5.Google user data
If you connect a Google account, Truelink may access the following, with your permission:
- your calendars and calendar events;
- your contacts;
- your tasks;
- files in Google Drive that you pick;
- your YouTube subscriptions, playlists and liked videos;
- items in Google Photos that you pick;
- your Gmail messages and their attachments, and sending an email from your Gmail after you approve it;
- your email address, to identify the connected account.
How we use it
Only to show it to you, to answer your questions, to add or change calendar events, tasks or contacts after you approve each change, and to send an email you approve from your Gmail.
How we store it
We read Google data when it is needed to serve you, and we do not store it, except items you choose to add to your memory and your Gmail messages. Gmail messages and their attachments are kept in your private Truelink memory so the assistant can answer questions about your mail. Disconnecting Gmail stops new reading; mail already kept stays until you delete it or ask us to delete it. The access keys for your Google account are stored sealed.
Who we share it with
No one, except service providers acting for us to provide the service to you (including AI model providers that process the relevant parts to answer your question), for security, or where the law requires it. We never sell Google user data or use it for advertising.
Who can read it
No person at Truelink reads your Google data, except with your consent, for security purposes such as investigating abuse, or to comply with the law.
How to revoke access
Disconnect Google at any time in Truelink, or at myaccount.google.com/permissions. After that, Truelink can no longer read your Google data.
Truelink’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Truelink does not use data from Google Workspace APIs to develop, improve, or train generalized AI or machine-learning models.
6.When we share information
We share information only:
- with service providers who act for us to run the service, such as hosting and storage, AI processing, email delivery, messaging and payments;
- within your organisation, as the service works: what team members do in the team app flows to the owner;
- when the law requires it, or to protect the rights, safety and security of our users, the public or Truelink;
- if Truelink is part of a merger, acquisition or sale of assets, as part of that transaction and under this policy;
- with your consent.
7.Where your data is kept
Your primary database and memory are on Truelink’s servers in India, and so is our mail server. Files, attachments, videos and encrypted backups are kept with a cloud storage provider in the United States. AI processing is done by providers who may process data outside India.
Transfers outside India follow Indian law, including any restrictions notified under the Digital Personal Data Protection Act, 2023.
8.How we protect it
We use encryption in transit (TLS), encrypted backups, sealed storage for passwords and access keys, access controls and audit logs. Your records are divided into privacy tiers, and the Vault opens only when you unlock it, for a limited time, with every unlock logged.
Authorised Truelink staff may access an organisation’s records only for support, security or legal reasons, with a recorded reason, and every access is logged.
No system is perfectly secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.
9.How long we keep it
- We keep your information while your account is active.
- Files you delete go to a trash for 30 days before they are removed.
- Backups are kept for up to 180 days.
- Passwords of old mailboxes you move in are erased after the move’s catch-up period.
When your account ends, we delete your information, except what the law requires us to keep. Copies in backups are removed as those backups expire.
10.Your rights
Under India’s Digital Personal Data Protection Act, 2023, you have the right to:
- access a summary of your personal data and how it is processed;
- have it corrected, completed or updated;
- have it erased;
- have your grievances redressed;
- nominate someone to exercise your rights if you die or cannot act yourself;
- withdraw your consent at any time, for processing that relies on it. This does not affect what was done before, and some features may stop working;
- complain to the Data Protection Board of India.
Send requests to support@truelink.ai. We may need to confirm your identity first. You can also make many changes yourself in the app: edit or delete facts, disconnect accounts and delete files.
11.Team members
If you are a team member, the organisation that invited you decides how Truelink is used in it and is responsible for obtaining your consent. Before you join, you are told that what you do in the team app (tasks, progress, comments, attachments, questions and team chat) flows into the owner’s memory.
Your business mailbox belongs to the organisation. You read and send only your own mail, and the mailbox is locked if you are deactivated. The team app can never read the owner’s memory. For requests about your data, contact your organisation, or write to support@truelink.ai.
If your organisation turns on the AI chat for you, what you ask it is kept as your conversation; a question you ask by voice is kept as text and as a recording, with the spoken answer, so you can play them back. Only you read your AI chat back; the owner sees how many credits it used, not what you asked.
If you switch on “Travel and places”, the owner of your organisation sees where you are in calls, meetings and chats; nobody else does. The app tells you so before you switch it on, and you can switch it off at any time in Settings.
12.Age and children
Truelink is for businesses and for people aged 16 or over. We do not knowingly collect personal data of anyone under 16. If you believe someone under 16 has given us personal data, write to support@truelink.ai and we will delete it.
In India a person under 18 is a child under the Digital Personal Data Protection Act, 2023, and a child’s personal data may be processed only with the verifiable consent of a parent or lawful guardian. So a person aged 16 or 17 may use Truelink only if the organisation that invited them has that consent. The organisation is responsible for obtaining and keeping it, as for every team member. Truelink never shows advertising to anyone.
13.Cookies
This website uses no advertising or tracking cookies. The Truelink app uses only strictly necessary cookies to keep you signed in, and remembers your theme preference.
14.Changes to this policy
We may update this policy. We will post the new version on this page with a new date and, if the changes are significant, tell you in the app or by email.
15.Grievance Officer
Siddhant Gour, Grievance Officer
Trueinception Private Limited
Flat No 05, Zara Palace, Near Water Tank, Wadala, Nashik, Maharashtra – 422006, India
Email: support@truelink.ai
We will acknowledge and address your grievance within the time the law requires.
16.Contact us
Write to support@truelink.ai, or to Trueinception Private Limited, Flat No 05, Zara Palace, Near Water Tank, Wadala, Nashik, Maharashtra – 422006, India.